2024.8.2
Information Regarding Customer Support Center Summer Holiday
Thank you for your continued support of Gentinel Store.
We hope you'll excuse us, but we're going to be taking a short break this summer.
Our Customer Support Centers will be closed on the following days:
Aug. 10, 2024 - Aug. 15, 2024
Any inquiries received during these times will be handled in order received on the next business day customer service is available.
We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
2023.8.4
Information Regarding Customer Support Center Summer Holiday
Thank you for your continued support of Gentinel Store.
We hope you'll excuse us, but we're going to be taking a short break this summer.
Our Customer Support Centers will be closed on the following days:
Aug. 11, 2023 - Aug. 16, 2023
Any inquiries received during these times will be handled in order received on the next business day customer service is available.
We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
2023.4.28
Regarding Shipment and Customer Support Over Golden Week (Japanese Holiday)
Thank you very much for shopping at the Gentinel Store.
Please note that the Gentinel Store will be closed the following days for Golden Week holiday.
(Sun)
(Mon)
(Tue)
(Wed)
(Thu)
(Fri)
(Sat)
(Sun)
(Mon)
Apr. 29 - closed
Apr. 30 - closed
May. 1 - open
May. 2 - open
May. 3 - closed
May. 4 - closed
May. 5 - closed
May. 6 - closed
May. 7 - closed
May. 8 - business hours as usual
【Regarding Shipment】
All orders received outside of business hours will ship the following business day.
【Regarding Customer Support】
Any inquiries received outside of business hours will be serviced in the order received on the following business day. We’re very sorry for any delay in service you may experience.
We’d like to offer our apologies for any inconvenience, and thank you for your patience and understanding.
2022.12.26
Information Regarding Customer Support Center Holiday
Thank you for your continued support of Gentinel Store products.
We’d like to apologize for any inconvenience, but the Gentinel Store will be closed the following days for New Year holiday.
New Year Holiday: (Thu) Dec. 29, 2022 - (Wed) Jan. 4, 2023
Any inquiries received during these times will be handled in order received on the next business day customer service is available.
We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
2021.11.18
Notice of Renewal of Gentinel Online Shop
We are pleased to announce that we have renewed the name of our onlne shop from "Gnetinel Online Shop" to "Gentinel Store".
If you are already oue member, please be assured that your membership information will remain the sameWe appreciate your business and look forward to serving you.