2023.8.4
Information Regarding Customer Support Center Summer Holiday
Thank you for your continued support of Gentinel Store.
We hope you'll excuse us, but we're going to be taking a short break this summer.
Our Customer Support Centers will be closed on the following days:
Aug. 11, 2023 - Aug. 16, 2023
Any inquiries received during these times will be handled in order received on the next business day customer service is available.
We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
2023.4.28
Regarding Shipment and Customer Support Over Golden Week (Japanese Holiday)
Thank you very much for shopping at the Gentinel Store.
Please note that the Gentinel Store will be closed the following days for Golden Week holiday.
(Sun)
(Mon)
(Tue)
(Wed)
(Thu)
(Fri)
(Sat)
(Sun)
(Mon)
Apr. 29 - closed
Apr. 30 - closed
May. 1 - open
May. 2 - open
May. 3 - closed
May. 4 - closed
May. 5 - closed
May. 6 - closed
May. 7 - closed
May. 8 - business hours as usual
【Regarding Shipment】
All orders received outside of business hours will ship the following business day.
【Regarding Customer Support】
Any inquiries received outside of business hours will be serviced in the order received on the following business day. We’re very sorry for any delay in service you may experience.
We’d like to offer our apologies for any inconvenience, and thank you for your patience and understanding.
2022.12.26
Information Regarding Customer Support Center Holiday
Thank you for your continued support of Gentinel Store products.
We’d like to apologize for any inconvenience, but the Gentinel Store will be closed the following days for New Year holiday.
New Year Holiday: (Thu) Dec. 29, 2022 - (Wed) Jan. 4, 2023
Any inquiries received during these times will be handled in order received on the next business day customer service is available.
We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
2022.9.15
[Gentinel Store] Server Maintenance
Thank you very much for your support of Gentinel products.
The Gentinel Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
September 16th 2022 from 8:00 AM to 10:00 AM JST
September 19th 2022 from 4:00 PM to 6:00 PM JST
2022.8.26
[Gentinel Store] Server Maintenance
Thank you very much for your support of Gentinel products.
The Gentinel Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
August 29th 2022 from 8:00 AM to 10:00 AM JST
2022.4.8
[Gentinel Store] Server Maintenance
Thank you very much for your support of Gentinel products.
The Gentinel Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Mon, April 11, 2022 PM 12:00-16:00 JST
Tue, April 12, 2022 PM 15:00-19:00 JST
2021.12.20
[Gentinel Store] System Maintenance & Customer Support Year End Holiday Notice
As always, thank you for shopping at the Gentinel Online Shop.
We'd like to apologize in advance for any inconvenience, but customers will experience a disruption in our services during the following timeframes due to a system maintenance and year end holidays.
【Year End Holidays】
(Wed.) Dec. 29, 2021 - (Mon.) Jan. 3, 2022
Inquiries received over the holiday period will be answered in the order received starting (Tue.) Jan. 4, 2022.
Gentinel Store Customer Support
Online Contact Form: https://gentinel.net/en/contact
We thank you for you patience and understanding, and wish you all a very happy holiday season.
2021.11.19
[Gentinel Store] Server Maintenance
Thank you very much for your support of Gentinel products.
The Gentinel Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Mon, Nov 22, 2021 AM 2:00-6:00 JST
2021.11.18
Notice of Renewal of Gentinel Online Shop
We are pleased to announce that we have renewed the name of our onlne shop from "Gnetinel Online Shop" to "Gentinel Store".
If you are already oue member, please be assured that your membership information will remain the sameWe appreciate your business and look forward to serving you.