2019.4.12
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Wed, May 8, 2019 AM 3:00-5:00 JST
Fri, May 10, 2019 AM 3:00-5:00 JST
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Sat, Apr 13, 2019 AM 4:00-6:00 JST
2019.3.29
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Sat, Mar 30, 2019 AM 4:00-6:00 JST
2019.3.27
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Thu, Mar 28, 2019 AM 4:00-5:00 JST
2019.3.25
[GENTINEL ONLINE SHOP] Product Display Error Notice
Thank you for your continued support of Gentinel products.
Please note that from 7:00PM - 8:16PM JST on the 25th March 2019, a system error occurred on the GENTINEL ONLINE SHOP causing product pages to not display correctly.
If you ordered any products during this period, please be sure to check your order history to confirm that the order was correctly received.
We apologise for any inconvenience caused by this error.
2019.3.6
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Sat, Mar 9, 2019 AM 4:00-5:00 JST
2019.2.19
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Wed, Feb 20, 2019 AM 4:00-4:30 JST
2019.1.8
[GENTINEL ONLINE SHOP] System failure notification
Thank you for patronizing our products.
Due to a system malfunction, orders using certain payment methods could not be processed from approximately 6:50 on December 30, 2018 (JST) to approximately 4:15 on January 7, 2019 (JST).
It is now possible to use all payment methods.
Also, during the same period queries sent via the query form were not sent correctly.
As these queries may not have reached customer support, we would ask that you resend them.
We sincerely apologize for any inconvenience caused to our customers.
We are very grateful for your continued patronage.
2019.1.8
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Wed, Jan 9, 2019 AM 0:00-0:30 JST
2018.12.26
[GENTINEL ONLINE SHOP] System Maintenance & Customer Support Year End Holiday Notice
As always, thank you for shopping at the Gentinel Online Shop.
We'd like to apologize in advance for any inconvenience, but customers will experience a disruption in our services during the following timeframes due to a system maintenance and year end holidays.
【Year End Holidays】
(Fri) Dec. 28, 2018 - (Sun) Jan. 6, 2019
Inquiries received over the holiday period will be answered in the order received starting (Mon) Jan. 7, 2019.
GENTINEL ONLINE SHOP Customer Support
Online Contact Form: https://gentinel.net/en/contact
We thank you for you patience and understanding, and wish you all a very happy holiday season.
2018.10.4
[GENTINEL ONLINE SHOP] Pre-Order Product Shipment Date
Thank you very much for your support of Gentinel products.
The shipment date for the following Gentinel Online Shop pre-order
product(s) has been confirmed:
Shipment from (Fri) October 5, 2018
SUSHI-L.A. MAGURO
SUSHI-L.A. EBI
* Actual delivery date will slightly vary depending on the region.
* Dates are subject to change due to inclement weather and other unforeseen circumstances.
We appreciate your business and look forward to serving you.
GENTINEL ONLINE SHOP
http://gentinel.net/en/
2018.9.11
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Fri, Sep14, 2018 AM 0:00-2:00 JST
Sun, Sep 16, 2018 AM 0:00-2:00 JST
2018.8.8
[GENTINEL ONLINE SHOP] Information Regarding Customer Support Center Summer Holiday
Thank you very much for your support of Gentinel products.
We hope you'll excuse us, but we're going to be taking a short break this summer.
Our Customer Support Centers will be closed on the following days:
(Mon.) Aug. 13, 2018 - (Wed.) Aug. 15, 2018
Any inquiries received during these times will be handled in order received on the next business day customer service is available.
We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
2018.8.2
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Tue, Aug 7, 2018 AM 0:00-2:00 JST
Thu, Aug 9, 2018 AM 0:00-2:00 JST
2018.7.25
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Sun, Jul 29, 2018 AM 0:00-2:00 JST
Tue, Jul 31, 2018 AM 0:00-2:00 JST
2018.6.13
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
・Thu, June 14, 2018 AM 0:00-2:00 JST
2018.6.8
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
・Tue, June 12, 2018 AM 0:00-2:00 JST
2018.6.1
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
・Sat, June 2nd, 2018 AM 0:00-2:00 JST
2018.5.30
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The GENTINEL ONLINE SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
・Thu, May 31, 2018 AM 0:00-2:00 JST
2018.5.25
[GENTINEL ONLINE SHOP] Regarding our Updated GDPR Compliant Privacy Policy
Thank you very much for your support of Gentinel products.
From (Fri) May 25, 2018, the EU’s General Data Protection Regulation (GDPR) will take effect.
・For more information regarding the GDPR, please visit the link below.
http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679
In regard to how this effects the Gentinel Online Shop, from (Mon) May 21, 2018 customers will need to confirm and agree to our updated privacy policy when logging in or creating an account.
You can do this by following the steps below.
-----
1. When making an account or logging in, please click, “I have read and understand how my personal information will be used.” This will open a dialog box. Please review the contents, put a check in the check box, and click the “Confirm” button.
2. After completing step 1, please click “I have read and understand how my personal information may be stored outside the EEA.” This will open another dialog box. Please review the contents, put a check in the check box, and click the “Confirm” button.
3. After completing step 2, you will be able to click “Agree to Terms of Service and Create an Account” or “Agree to Terms of Service and Log In,” to either create a new a account or log in to an existing account.
*After providing your consent, you will not be required to confirm that you have reviewed our privacy policy again, unless our privacy policy has been updated since your last session.
-----
We’re very sorry for any inconvenience this may cause, and hope for your patience and understanding.
We appreciate your business and look forward to serving you.
2018.4.26
[GENTINEL ONLINE SHOP] Notice Regarding Customer Support During 'Golden Week'
Thank you very much for your support of Gentinel products.
Golden Week is a period of multiple public holidays that takes place in Japan near the beginning of May. This post summarizes which days customer service will be unavailable during this period. (*All dates are in Japanese Standard Time)
Business Holidays During Golden Week
28th April (Saturday) - 30th April (Mon)
3rd May (Wed) - 6th May (Sun)
Any inquiries received during these times will be handled in order received on the next business day customer service is available.
We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
2018.4.16
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The Gentinel Online Shop will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
・Tue, April 24, 2018 AM 0:00-2:00 JST
2018.2.14
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The Gentinel Online Shop will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
・Sun, February 18, 2018 AM 0:00-2:00 JST
・Tue, February 20, 2018 AM 0:00-2:00 JST
2018.1.25
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The Gentinel Online Shop will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Tue, January 30, 2018 AM 0:00-2:00 JST
2017.12.26
[GENTINEL ONLINE SHOP] Information Regarding Customer Support Year End Holiday Notice
Thank you very much for your support of Gentinel products.
We would like to inform our customers that Gentinel Online Shop customer support will be unavailable during the following period.
All inquiries received by the morning of (Fri) Dec. 29 will be answered by the end of year.
Our Customer Support Centers will be closed on the following days:
(Sat.) Dec. 30, 2017 - (Thu.) Jan. 4, 2018
All customer inquiries that we receive during this period will be answered in the order received from (Fri.) Jan. 5.
We appreciate your business and look forward to serving you.
2017.10.26
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The Gentinel Online Shop will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Tue, October 31, 2017 AM 0:00-2:00 JST
2017.10.18
(Resolved) Regarding [GENTINEL ONLINE SHOP] System Difficulties
As always, thank you for shopping at the GENTINEL ONLINE SHOP.
We just wanted to confirm that we were experiencing system difficulties on (Wed) Oct. 18, 2017 from 4:43-4:59pm JST. However, systems have now returned to normal.
We’d like to apologize for any inconvenience this may have caused, and ask for your patience and understanding.
We thank you for your business and look forward to serving you.
2017.8.28
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The Gentinel Online Shop will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Wed, August 30, 2017 AM 0:00-1:00 JST
2017.10.4
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The Gentinel Online Shop will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Fri, October 6, 2017 AM 0:00-3:00 JST
2017.8.28
[GENTINEL ONLINE SHOP] Server Maintenance
Thank you very much for your support of Gentinel products.
The Gentinel Online Shop will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.
Closed for Maintenance:
Wed, August 30, 2017 AM 0:00-1:00 JST
2017.07.31
[GENTINEL ONLINE SHOP] Notice Regarding Currency and Price Errors
Thank you very much for your support of Gentinel products.
Please note that we are currently experiencing technical difficulties that may cause the currency shown and product prices of products to appear incorrectly for users that are not logged in. We apologise for any confusion that this may be causing our customers.
The correct currency and prices will be displayed once you have logged in, so should you be experiencing difficulties, please login to your account or create an account in order to see the correct currency and prices.
2017.07.21
[GENTINEL ONLINE SHOP] Terms and Conditons Update
Thank you very much for your support of Gentinel products.
We'd like to inform you of the following update to our user guide, regarding minors using our services.
Please note that by shopping at the Gentlen Online Shop, you are implicitly agreeing to abide by our user guide and terms of service.
We appreciate your business and look forward to serving you.
■ Regarding Minors Using Gentinel Online Shop Services
Minors may only use our online shop with the consent a parent or guardian. Any purchases made by a minor will be assumed to be under adult supervision.The Gentinel Online Shop makes no guarantee that the content provided within our services is appropriate for minors.
2017.03.15
[GENTINEL ONLINE SHOP] Pre-Order Product Shipment Date
Thank you very much for your support of Gentinel products.
The shipment date for the following Gentinel Online Shop pre-order
product(s) has been confirmed:
Shipment from (Wed) March 29, 2017
12"HERO's MEISTER ULTRAMAN SUIT Ver7.2
12"HERO's MEISTER ULTRAMAN SUIT Ver7.2 Upgrade Parts Set
* Actual delivery date will slightly vary depending on the region.
* Dates are subject to change due to inclement weather and other unforeseen circumstances.
We appreciate your business and look forward to serving you.
GENTINEL ONLINE SHOP
http://gentinel.net/en/
2017.2.15
12”HERO’s MEISTER ULTRAMAN SUIT Ver7.2 & Upgrade Parts Set - Release Date Change Announcement and Apology
Dear Customer,
As always, we’d like to thank you for both your support and enthusiasm for our products.
It brings us much regret to inform you that the following products, which were originally slated for release in February of this year, will be delayed due to manufacturing issues.
We’d like to express our most sincere apologies to all customers who have preordered this product for any inconvenience that this delay may cause, and humbly ask for your patience and understanding.
Product:
12”HERO’s MEISTER ULTRAMAN SUIT Ver7.2
Release Date Change:
【Previous】February 2017 → 【Current】End of March 2017
Product:
12”HERO’s MEISTER ULTRAMAN SUIT Ver7.2 Upgrade Parts Set
Release Date Change:
【Previous】February 2017 → 【Current】End of March 2017
Sincerely,
GENTINEL ONLINE SHOP
http://gentinel.net/en/
2017.01.16
[GENTINEL ONLINE SHOP] Pre-Order Product Shipment Date
Thank you very much for your support of Gentinel products.
The shipment date for the following Gentinel Online Shop pre-order
product(s) has been confirmed:
Shipment from (Tue) January 31, 2017
4-Inch-inel Lite Lan Hikari & Upgrade Parts Set
* Actual delivery date will slightly vary depending on the region.
* Dates are subject to change due to inclement weather and other unforeseen circumstances.
We appreciate your business and look forward to serving you.
GENTINEL ONLINE SHOP
http://gentinel.net/en/
2016.12.29
[GENTINEL ONLINE SHOP] Customer Support Winter Holiday Hours
Thank you very much for shopping at the GENTINEL ONLINE SHOP.
We're very sorry for any inconvenience caused, but ask that you please take note that Customer Support will be closed for the following dates due to end of year holidays.
(Fri.) Dec. 30, 2016 - (Wed.) Jan. 4, 2017 (JST)
All inquiries received over the holidays will be answered in the order
received from January 5.
We hope for your patience and understanding.
We appreciate your business and look forward to serving you.
2016.12.9
[GENTINEL ONLINE SHOP] Pre-Order Product Shipment Date
Thank you very much for your support of Gentinel products.
The shipment date for the following Gentinel Online Shop pre-order
product(s) has been confirmed:
Shipment from (Tue) December 19, 2016
4-Inch-inel MEGA MAN SUPER MEGA MAN & CUT MAN
* Actual delivery date will slightly vary depending on the region.
* Dates are subject to change due to inclement weather and other unforeseen circumstances.
We appreciate your business and look forward to serving you.
GENTINEL ONLINE SHOP
http://gentinel.net/en/
2016.11.15
[GENTINEL ONLINE SHOP] Pre-Order Product Shipment Date
Thank you very much for your support of Gentinel products.
The shipment date for the following Gentinel Online Shop pre-order
product(s) has been confirmed:
Shipment from (Tue) November 29, 2016
4-Inch-inel Mega Man: Jet Mega Man & Power Mega Man
* Actual delivery date will slightly vary depending on the region.
* Dates are subject to change due to inclement weather and other unforeseen circumstances.
We appreciate your business and look forward to serving you.
GENTINEL ONLINE SHOP
http://gentinel.net/en/
2016.10.04
[GENTINEL ONLINE SHOP] Credit Card Processing System Maintenance
As always, thank you for shopping at the Gentilen Online Shop.
Due to system maintenance, credit card payment will be unavailable during the time slot below.
We ask that you please select PayPal Express Checkout, or wait until the maintenance has completed before placing your order.
We’re very sorry for any inconvenience and hope for your patience and understanding.
■ Maintenance Schedule
・(Mon) Oct. 17, 2016 3:00-7:00am JST
* Actual maintenance time may be slightly shorter or longer.
■ Unavailable Service
・Credit card processing
GENTINEL ONLINE SHOP
http://gentinel.net/en/
2016.10.11
“4-Inch-inel Mega Man: Jet Mega Man & Power Mega Man“”4-Inch-inel MEGA MAN SUPER MEGA MAN & CUT MAN”Release Date Change Announcement and Apology
Dear Customer,
As always, we’d like to thank you for both your support and enthusiasm for our products.
It brings us much regret to inform you that the following product, which was originally slated for release in October and November of this year, will be delayed due to manufacturing issues.
We’d like to express our most sincere apologies to all customers who have preordered this product for any inconvenience that this delay may cause, and humbly ask for your patience and understanding.
Product:
4-Inch-inel Mega Man: Jet Mega Man & Power Mega Man
Release Date Change:
【Previous】October 2016 → 【Current】End of November 2016
Product:
4-Inch-inel MEGA MAN SUPER MEGA MAN & CUT MAN
Release Date Change:
【Previous】November 2016 → 【Current】In middle December 2016
Sincerely,
GENTINEL ONLINE SHOP
http://gentinel.net/en/
2016.10.04
[GENTINEL ONLINE SHOP] Pre-Order Product Shipment Date
Thank you very much for your support of Gentinel products.
The shipment date for the following Gentinel Online Shop pre-order
product(s) has been confirmed:
Shipment from (Fri) October 7, 2016
12’HERO’s MEISTER ULTRAMAN -Limiter Release Ver.-
* Actual delivery date will slightly vary depending on the region.
* Dates are subject to change due to inclement weather and other unforeseen circumstances.
We appreciate your business and look forward to serving you.
GENTINEL ONLINE SHOP
http://gentinel.net/en/
2016.9.21
[GENTINEL ONLINE SHOP] Pre-Order Product Shipment Date
Thank you very much for your support of Gentinel products.
The shipment date for the following Gentinel Online Shop pre-order
product(s) has been confirmed:
Shipment from (Fri) September 30, 2016
4-Inch-inel Mega Man NT Warrior: Site Style (Hub Style)
* Actual delivery date will slightly vary depending on the region.
* Dates are subject to change due to inclement weather and other unforeseen circumstances.
We appreciate your business and look forward to serving you.
GENTINEL ONLINE SHOP
http://gentinel.net/en/
2016/09/16
“12’HERO’s MEISTER ULTRAMAN –Limiter Release Ver.-“ Release Date Change Announcement and Apology
Dear Customer,
As always, we’d like to thank you for both your support and enthusiasm for our products.
It brings us much regret to inform you that the following product, which was originally slated for release in September of this year, will be delayed due to manufacturing issues.
We’d like to express our most sincere apologies to all customers who have preordered this product for any inconvenience that this delay may cause, and humbly ask for your patience and understanding.
Product:
12’HERO’s MEISTER ULTRAMAN –Limiter Release Ver.-
Release Date Change:
【Previous】September 2016 → 【Current】October 2016
Sincerely,
Gentinel Online Shop
2016/2/24
Sentinel official web shop [Gen-ti-nel] renewal open!!
Thank you very much for shopping at the Gentinel.
The Gentinel will soon be undergoing system maintenance in preparation for a grand re-opening.
Please sure to read on regarding important account, log-in, and other shopping information.
We'd like to offer our most sincere apologies to our customers for any inconvenience, and hope for your patience and understanding.
-------
【Caution】
Please note that the following changes will also take place after our grand re-opening.
■ New URL
http://gentinel.net/en/
The Gentinel URL will change following our grand re-opening.
* The above website will be accessible from (Wed) Feb. 24, 2016.
* In the event that you experience issues accessing the site after this date, please clear your browser cache and try again.
■ My Account
Following our grand re-opening, all purchases made at the Gentinel will be split as follows:
Purchases made at our former online shop site (prior to (Wed) Feb. 24, 2016, 15:00<JST>) and
purchases made at our new online shop site (from (Wed) Feb. 24, 2016, 15:00<JST>).
■ Regarding your New My Account Login Password
Following our grand re-opening and the creation of your New My Account profile, your login password will need to be reset.
We’re very sorry for any inconvenience, but ask that your please follow the password reset instructions on the login page before logging in.
https://gentinel.net/en/login/pw/request
* You’ll be able to use the same password as before to login to your Former My Account.
■ Regarding your Browser Cache
Please note that your email address, password, and other information stored in your browser’s cache will not be valid at our new site. Please re-enter your information.
We appreciate your business, and look forward to serving you at our all-new Gentinel.